Mastering Communications™: Typical One-Day Agenda

Introduction to the Three Communication Styles

• Our Research Findings Over 20 Years
• Benefits (to Supervision & Management, Sales, Team Building, Interpersonal Skills, Hiring)
• The 80-20% Rule (one style is usually preferred)

1. Knowing Your Communication Preferences

• Assessing your own Communication Style (Take Self-Assessment on-line before the workshop, or complete a hard-copy version during the session)

2. Learning the Main Communication Styles

• Briefing on the Three Key Communication Styles
• What Our Research Shows
• All three styles needed for perfect communications.
• All styles needed in an organization.
• No style is better than another. All are equal.
• Communication is enhanced if you switch to your listener's preferred style.

3. Understanding Other People's Preferences (Interactive Drills)

• How to “Read” and Listen for the Cues of Each Communication Style

4. Adapting to Other's Preferences

• How Each Style Prefers to Communicate
• How Do You Really Communicate?
  • Do's & Dont's of each style
  • Preferred words and phrases (what to listen for!)
  • Special biases of each style
• Generational Communications
  • Which style does each generation prefer?

5. Applying Concepts Professionally and Personally

• Influencing Others (Interactive Drill)
• The Perfect Sales Presentation to Persuade and Include all Communication Styles (Optional drill— typically used by sales groups)
• Matching the Candidate to the Job (Interactive Drill)
  • Assessing the preferred communication style required for a job
  • Matching the candidate with that style
  • Pluses and minuses of each style for that job

6. Communicating to Include All Styles

• Create a Communication to Appeal to a Diverse Audience

Summary: Read the book Mastering Communications, after the workshop

• The 10 Secrets of Perfect Communications (Interactive Drill)
• Summary by Facilitator
• Share your results with your colleagues, friends and family
• All three styles combined achieve perfect communications
• What will you do differently? (individual response)

Register Now

(Skill-Set: Business/Personal Communication Skills)