Course Content

Mastering eCommunications™ is an interactive one-day workshop that provides guidelines for using email as a persuasive, professional and productive form of business communication.

The core program is filled with effective tips and strategies, lots of practice, coaching and feedback.

Understanding How Communication Works

• Examining the art of good communication so your message is understood
• Applying these skills to make the most of one-way messaging
• Learning when email is the right medium for the message

Appealing to Communication Preferences

• Understanding your audience by quickly identifying communication preferences
• Using our guidelines to make your message appeal to all communication styles
• Adding persuasion and a personal touch to technology

Engaging Your Audience

• Using words alone to communicate good manners and maintain a professional image
• Learning email protocol to add value to your reader's Inbox and prevent legal and professional problems
• Choosing language that will persuade your readers and get the results you want
• Building relationships by being tactful and making the right choices when dealing with difficult or emotional emails
• Replying options and etiquette to prevent misunderstandings and save time by clarifying and questioning

Composing email that Gets Results

• Applying structure to create professional messages to enhance your credibility
• Using our email template as a time-saving reference tool
• Opening and closing techniques to make your message more interactive and build support
• Formatting techniques for a clear and concise message that is easy to read and to the point
• Writing subject lines that sell your message, get results and create a memorable first impression

Managing Your Inbox

• Creating an email filing system to help eliminate email overload
• Processing shortcuts and using tools to manage your messages quickly and efficiently
• Applying time management strategies to increase productivity and improve quality of time spent on email

(Skill-Set: Compose/Manage email)